Frequently Asked Questions

Frequently Asked Questions How Do I …..? How Can I ……….? Frequently asked questions will show up here as we get them.

I want to continue with the program – how do I get signed up for a subscription? (I don’t want to loose the information I have in the 60 day trial version…)

When trying to do a repair on Microsoft Office Access 2003 Runtime, it asks for a program called ACCESSRT.CAB.

When trying to uninstall on CBPF I get an error asking for the file comicboo.msi.

How much will upgrades cost and how often will they happen?

I tried to launch the program, but it gave me an error message. The message was:Error# 2147319779

What is the suggested method for backup? How often?

The tutorials play the sound but not the video. What is happening?

Will CBPF work with my POS system?

How will CBPF speed up my pull system when I receive my comics on Wednesday?

What does CBPF do for me that I can’t do for myself already?

How do I deal with items received which Diamond didn’t invoice?

How do I deal with shortages/overages? How do they affect the Weekly Report?

When opening a report, I get an “The OpenReport action was cancelled” error?

Who wrote this program, and when? How much does it cost?

Q. I want to continue with the program – how do I get signed up for a subscription? (I don’t want to loose the information I have in the 60 day trial version…).
A. To get signed up, just give me a call to work out payment (785-827-1133).

Have no fear that you will lose your data. You keep the same software and data after you subscribe. You just input a password into the program and it keeps working beyond the 60 days.

There is a 7 day countdown to expiration that lets you know it is time to subscribe. You don’t need to subscribe before this notice appears, but you are welcome to. Even if you let the trial period lapse, your data doesn’t disappear.

Q.When trying to do a repair on Microsoft Office Access 2003 Runtime, it asks for a program called ACCESSRT.CAB.
A. Here is a copy of the file. Download it to the directory requested in the error message. Then try the repair again.

Q.When trying to uninstall on CBPF I get an error asking for the file comicboo.msi.
A. Here is a copy of the file. Then try the uninstall again. Another option is to delete the registry key located at HKEY_CLASSES_ROOT\Installer\Products\6B6C6527F6AC9D946BECEFEC4BD4846A. This should only be done if you are a skilled computer person or with my help.

Q. How much will upgrades cost and how often will they happen?
A. Upgrades costs are listed in the “Click here for Contract” section of the website for those who have purchased the software. Major upgrades (e.g. 2.00, 3.00, etc.) will be determined when that occurs. For subscribers, upgrades are free. As long as WE keep coming up with ideas to enhance CBPF, upgrades will continue. I prefer to release small upgrades on a regular basis instead of large upgrades infrequently. This will allow me to react more quickly to suggestions or problems. It will also get those enhancements into your store more quickly to be utilized by you, rather than waiting several months for some arbitrary release date of a “scheduled” upgrade.

Q. I tried to launch the program, but it gave me an error message. The message was:Error# 2147319779: A reference is Broken . . . database or project contains a missing or broken reference to the file ‘msadox.dll’ version 2.8.
A. This error has to do with some Windows software which is not on your computer that needs to be.

This is the link to the download
http://www.microsoft.com/downloads/details.aspx?FamilyID=6c050fe3-c795-4b7d-b037-185d0506396c&DisplayLang=en

You will be installing MDAC 2.8. Press the ‘Continue’ button and it will step you through installing the software.

At that point the ComicBook Pull File shouldn’t give this error.

Q. What is the suggested method for backup? How often?
A. It is important to backup CBPF on a regular basis. How often is dependant on how much data you can afford to lose. Certainly at least once a week. It might depend on how much of a paper trail you keep so that you can recreate anything lost after the last backup.

The easiest (and best) method is to copy the C:\Program Files\ComicBook Pull File directory in your regular backup (If you did a custom install and installed to a different drive or directory, then use that drive/directory instead). CBPF is completely contained in this directory. If there is a failure, or you replace a computer or hard drive, install CBPF from your CD-Rom or the complete install from this web site. Then copy the ComicBook Pull File backup directory over the newly reinstalled directory.

BTW: This would also be the method to copy CBPF to a remote computer (home?) that is not connected to you store computer. If you do this you need to be careful not to make changes to customer data on both systems simultaneously.

Q. The tutorials play the sound but not the video. What is happening?
A. Video codecs are used to render videos. Unfortunately there are different formats. Sometimes a computer may not have the codec needed to render the video. K-Lite “Standard” Codec can be found here. After being installed the videos will play.

Q. Will CBPF work with my POS system?
A. Depending on what information you would like to exchange between the POS and CBPF. There is exporting capability within CBPF and there will be some importing capability in the near future. This would require exporting/importing of files so would not happen “on the fly”.

It’s possible that CBPF will work more directly with POS systems in the future, but not at this time.

Q. How will CBPF speed up my pull system when I receive my comics on Wednesday?
A. This will vary based on the retailers current pull system. There are several things in CBPF which speed up the overall process as well as reduce the possibility of making mistakes. When pulling comics for customers which they have ordered, a report is generated which lists each customer, along with which items are to be put in their pull files. This report can be sorted several different ways to accommodate the different preferences of each store, whether they prefer to pull one customer at a time, or all of one item at a time. Only items received this week are displayed on the report.
Q. What does CBPF do for me that I can’t do for myself already?
A. Most of what CBPF does can be accomplished by you now with the aid of a Previews Catalog. For example, if you have an Alex Ross fan who wants to know what he has in the Dec. 2005 catalog, it would take quite a while to search the Previews. You also might overlook smaller publishers in your search (or alternate covers which are not pictured). When I searched CBPF it took 3 seconds to show 12 occurrences of new items containing ‘Alex Ross’ from the Dec. 2005 catalog. Where often you might hand the Previews to the customer and tell him to do the search, you can now give him a reason to return to your store because of your excellent service. You can also turn this knowledge into additional sales opportunities by informing him of the Alex Ross t-shirt that is offered. This search capability can be used for any word (or word combination) in the Previews catalog descriptions. It could also be used to search for cross-over titles. CBPF allows the recording of pre-paid items which is displayed on the weekly report so that when the item is pulled it can be noted as paid. Items to be bagged and boarded are also noted on the report.Cycle sheet ordering info is automatically kept without any additional work. The retailer only enters shelf stock into the cycle sheet to track sales.A weekly e-mail can be automatically generated for each customer to send a list of what they have received this week. A full list of all items received by the store can be sent. Also weekly events and upcoming reminders can be included such as tournaments and sales. This would be an excellent way to begin a weekly newsletter.Many other procedures are implemented to speed up, simplify, and reduce errors.Q. How do I deal with items received which Diamond didn’t invoice?
A. The week of 4/26/06 we received Conan #27 (FEB060055) but it wasn’t on the invoice. There are a few ways to deal with this situation. I will present a couple.Open the ‘Ordered Comics’ form. With your cursor in the ‘Item Code’ field, do Ctrl-F (Find). In the ‘Find What’ field, type in FEB060055. Press enter (or click the ‘Find Next’ button). This form will now display all customers who ordered Conan #27. Pull the issue for each customer from the list shown. Now choose one of the two following options.

  • This process will fill the item for each customer. On a scrap of paper, record all Acct#s. Open the Customer form and navigate to each recorded acct# (Ctrl-F on Acct # field). From the ‘Items Ordered’ tab find the Conan #27 entry (Ctrl-F on Item Code field, type in FEB060055). Ctrl-L will manually fill the item for the customer.
  • Let CBPF fill the item for each customer next week. Next week when you are invoiced for the Conan issue, the customers who you pulled them for this week will be on the weekly report. Do not pull Conan #27 for these customers. Then the items will be filled by CBPF automatically and removed from the ‘Items Ordered’ tab when you complete your weekly process.

Q. How do I deal with shortages/overages? How do they affect the Weekly Report?
A.

1. Shortages don’t need to be corrected for the numbers in CBPF (QTY recv and Cycle Sheet) to be correct. When Diamond corrects your invoice the following week, the numbers in CBPF will automatically be corrected.

If the shortage is enough that you didn’t receive items for all your pull file customers, go ahead and process as normal, noting the Acct# of those which didn’t receive the item shorted. After you “5. Remove Items Ordered” go in to the “Pull Archives” form. Find the items shorted for the Acct#’s you noted. Then do Ctrl-U (Item Code field) to UnFill the item (this will place the item back into the original customers Items Ordered tab).

Probably the quickest way to locate items in the Pull Archives form is to place your cursor in the “Item Code” field and click A-Z sort button on your toolbar. Then do Ctrl-F (Find) and enter the item code which was shorted. All customers who received that item are together.

2. An overage won’t cause any problem on the report. If you receive a warning msg by CBPF that shortages have been found (more customers have ordered an item than what you received from Diamond), and that item is what you have overages for. You can locate those customers who want the extra items you received on the shortages report. Then navigate to each customer on the customer form. Locate the item which you filled from the shortages report and do a Ctrl-L (item code field on Items Ordered tab) to manually fill the item and remove it from the Items Ordered tab.

Q. When opening a report, I get an “The OpenReport action was cancelled” error?
A. This is often caused by the default printer. When generating the print preview, the printer driver is accessed. This error could be caused by a bad printer driver, or a printer that the report cannot be formatted on. Try changing the default printer to a different printer and access the report again.

Q. Who wrote this program, and when? How much does it cost?
A. James Deckert wrote the program. He owns a comic store in Salina, Kansas (pop. 40,000) which began in 1995. James has a Masters of Science in Computer Science degree from ACCIS. Because of the small size of the town, James has had the time to write the program. He began developing the program shortly after opening the store. It has been a long process. Beginning in January 2005, he completely re-wrote the system to be more user-friendly with the goal of distributing it to other retailers. This rewriting process has taken a full year to complete. In the summer of 2005 Prairie Dog Comics (Wichita) began Beta testing CBPF and has helped in the design process of some of its features. Most retailers don’t have the time or technical knowledge to develop their own system, but they know there is a better way than their current system. The question now becomes, “Why are you allowing other comic book stores to use your software?” Being in a small town, comic book retailing doesn’t pay all the bills. Therefore I am moving from operating a store full-time to supporting CBPF full-time. Having spent untold hours developing this system and not allowing others to benefit from it is like painting the Mona Lisa and locking it in my basement where only I can enjoy it. I know there are many retailers who would like a computer system and I am selfishly using one which might fit their needs.

I have therefore set up CBPF as a subscription service with a low entry cost no different than internet service. Though I will sell the software outright, I prefer that you subscribe. The benefits of subscribing are that all future updates are free. You receive some free telephone support each month. And you have a low entry cost to assess the value of the CBPF system to your business with cancellation available at any time.

CBPF Cost – Contract
Subscription service – $55/month per store
$45/month per store (2-5) stores
$35/month per store (6+) stores
Software purchase – $750

I will also place banner ads on the CBPF program and website for publishers to keep the subscription price low (or even reduce or eliminate the cost).

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