Frequently Asked Questions How Do I …..? How Can I ……….? Frequently asked questions will show up here as we get them.
Q. I want to continue with the program – how do I get signed up for a subscription? (I don’t want to loose the information I have in the 60 day trial version…).
Have no fear that you will lose your data. You keep the same software and data after you subscribe. You just input a password into the program and it keeps working beyond the 60 days.
There is a 7 day countdown to expiration that lets you know it is time to subscribe. You don’t need to subscribe before this notice appears, but you are welcome to. Even if you let the trial period lapse, your data doesn’t disappear.
Q.When trying to do a repair on Microsoft Office Access 2003 Runtime, it asks for a program called ACCESSRT.CAB.
Q.When trying to uninstall on CBPF I get an error asking for the file comicboo.msi.
Q. How much will upgrades cost and how often will they happen?
Q. I tried to launch the program, but it gave me an error message. The message was:Error# 2147319779: A reference is Broken . . . database or project contains a missing or broken reference to the file ‘msadox.dll’ version 2.8.
This is the link to the download
You will be installing MDAC 2.8. Press the ‘Continue’ button and it will step you through installing the software.
At that point the ComicBook Pull File shouldn’t give this error.
Q. What is the suggested method for backup? How often?
The easiest (and best) method is to copy the C:\Program Files\ComicBook Pull File directory in your regular backup (If you did a custom install and installed to a different drive or directory, then use that drive/directory instead). CBPF is completely contained in this directory. If there is a failure, or you replace a computer or hard drive, install CBPF from your CD-Rom or the complete install from this web site. Then copy the ComicBook Pull File backup directory over the newly reinstalled directory.
BTW: This would also be the method to copy CBPF to a remote computer (home?) that is not connected to you store computer. If you do this you need to be careful not to make changes to customer data on both systems simultaneously.
Q. The tutorials play the sound but not the video. What is happening?
Q. Will CBPF work with my POS system?
It’s possible that CBPF will work more directly with POS systems in the future, but not at this time.
Q. How will CBPF speed up my pull system when I receive my comics on Wednesday?
A. This will vary based on the retailers current pull system. There are several things in CBPF which speed up the overall process as well as reduce the possibility of making mistakes. When pulling comics for customers which they have ordered, a report is generated which lists each customer, along with which items are to be put in their pull files. This report can be sorted several different ways to accommodate the different preferences of each store, whether they prefer to pull one customer at a time, or all of one item at a time. Only items received this week are displayed on the report.
|Q. What does CBPF do for me that I can’t do for myself already?
A. Most of what CBPF does can be accomplished by you now with the aid of a Previews Catalog. For example, if you have an Alex Ross fan who wants to know what he has in the Dec. 2005 catalog, it would take quite a while to search the Previews. You also might overlook smaller publishers in your search (or alternate covers which are not pictured). When I searched CBPF it took 3 seconds to show 12 occurrences of new items containing ‘Alex Ross’ from the Dec. 2005 catalog. Where often you might hand the Previews to the customer and tell him to do the search, you can now give him a reason to return to your store because of your excellent service. You can also turn this knowledge into additional sales opportunities by informing him of the Alex Ross t-shirt that is offered. This search capability can be used for any word (or word combination) in the Previews catalog descriptions. It could also be used to search for cross-over titles. CBPF allows the recording of pre-paid items which is displayed on the weekly report so that when the item is pulled it can be noted as paid. Items to be bagged and boarded are also noted on the report.Cycle sheet ordering info is automatically kept without any additional work. The retailer only enters shelf stock into the cycle sheet to track sales.A weekly e-mail can be automatically generated for each customer to send a list of what they have received this week. A full list of all items received by the store can be sent. Also weekly events and upcoming reminders can be included such as tournaments and sales. This would be an excellent way to begin a weekly newsletter.Many other procedures are implemented to speed up, simplify, and reduce errors.Q. How do I deal with items received which Diamond didn’t invoice?
A. The week of 4/26/06 we received Conan #27 (FEB060055) but it wasn’t on the invoice. There are a few ways to deal with this situation. I will present a couple.Open the ‘Ordered Comics’ form. With your cursor in the ‘Item Code’ field, do Ctrl-F (Find). In the ‘Find What’ field, type in FEB060055. Press enter (or click the ‘Find Next’ button). This form will now display all customers who ordered Conan #27. Pull the issue for each customer from the list shown. Now choose one of the two following options.
1. Shortages don’t need to be corrected for the numbers in CBPF (QTY recv and Cycle Sheet) to be correct. When Diamond corrects your invoice the following week, the numbers in CBPF will automatically be corrected.
If the shortage is enough that you didn’t receive items for all your pull file customers, go ahead and process as normal, noting the Acct# of those which didn’t receive the item shorted. After you “5. Remove Items Ordered” go in to the “Pull Archives” form. Find the items shorted for the Acct#’s you noted. Then do Ctrl-U (Item Code field) to UnFill the item (this will place the item back into the original customers Items Ordered tab).
Probably the quickest way to locate items in the Pull Archives form is to place your cursor in the “Item Code” field and click A-Z sort button on your toolbar. Then do Ctrl-F (Find) and enter the item code which was shorted. All customers who received that item are together.
2. An overage won’t cause any problem on the report. If you receive a warning msg by CBPF that shortages have been found (more customers have ordered an item than what you received from Diamond), and that item is what you have overages for. You can locate those customers who want the extra items you received on the shortages report. Then navigate to each customer on the customer form. Locate the item which you filled from the shortages report and do a Ctrl-L (item code field on Items Ordered tab) to manually fill the item and remove it from the Items Ordered tab.
Q. When opening a report, I get an “The OpenReport action was cancelled” error?
Q. Who wrote this program, and when? How much does it cost?
I have therefore set up CBPF as a subscription service with a low entry cost no different than internet service. Though I will sell the software outright, I prefer that you subscribe. The benefits of subscribing are that all future updates are free. You receive some free telephone support each month. And you have a low entry cost to assess the value of the CBPF system to your business with cancellation available at any time.
CBPF Cost – Contract
I will also place banner ads on the CBPF program and website for publishers to keep the subscription price low (or even reduce or eliminate the cost).